Marie Pol Studio acts under the legislation of Australia in compliance with consumer protection laws. All the information provided in this Delivery and Returns Policy (“Policy”) may be subject to any required and regulatory changes.

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Delivery confirmation & order tracking

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General order processing time should not exceed 3 business days after the order placement and related purchase confirmation.

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The estimated delivery date usually occurs after 10 - 14 business days once your order has been processed. The third parties or delivering companies partnering with Marie Pol Studio are responsible for the delivery of the orders.

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Please be advised that Marie Pol Studio platform may experience a high volume of orders that may cause the orders processing time and shipment delays. We will contact all the parties involved in the delivery and purchase of the order via email or phone, in the occurrence of any delays or order processing faults, technical errors in work of Marie Pol Studio, to provide the respective parties with required information related to these circumstances.

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Once the order has been shipped you will receive a Delivery Confirmation email containing the delivery tracking number(s).

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Certification & proof of authenticity

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All the artwork presented at this website have a relevant proof of authenticity (“Certificate of Authenticity”).

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Customs, payments, and taxes

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Marie Pol Studio. does not hold any liabilities and is not responsible for any customs applied to the order. All fees imposed during or after delivery would be the responsibility of the Client.

 

Damages

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Marie Pol Studio is not liable for any damaged or lost artwork during the delivery. Regardless we will be happy to participate in solving any misunderstanding that may appear between the parties related to any artwork represented or advertised at the platform or any resources associated with Marie Pol Studio.

 

Returns policy overview ​

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Several types of goods are exempt from being returned. The following products cannot be returned:

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• Gift cards

• Downloadable software products

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Shipping

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To return your product, you should mail your product to: 9 Windmill street, Sydney, Millers Point, 2000, Australia.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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If you are shipping an item over $300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions related to the refund for some particular purchase, please ask our Customer Service team for related clarification.